Exchange and Return Policy

At SAZZ, we strive to provide the best shopping experience for our customers. We understand that sometimes exchanges may be necessary, and we want to ensure your satisfaction with your purchase. Please review our Exchange and Return Policy below:

No Return policy

Exchange within 14 Days: We offer exchanges on all eligible items within 14 days from the date of purchase. If you wish to exchange an item, kindly contact our customer service team or visit our store within the specified timeframe.

Store Credit Option: In case you are not interested in an immediate exchange, we also provide the option of store credit for the returned item. The store credit can be used towards any future purchases at Sazz.

Intact Tags: To be eligible for an exchange or store credit, the items must be returned in their original condition, with all tags intact and attached. Please ensure that the tags remain undamaged and securely fastened to the product.

Earrings Hygiene Policy: Due to hygiene reasons, we cannot accept returns or exchanges for earrings that have been used or worn. If the earrings have been removed from their original packaging or have been worn, they will not be eligible for exchange or store credit.

Proof of Purchase: To process any exchange or store credit, a valid proof of purchase is required. This can include the original receipt, order confirmation email, or any other relevant documentation.

Non-Exchangeable Items: Certain items may not be eligible for exchange or store credit due to their nature, such as personalized or custom-made products. Additionally, any items that have been damaged or altered by the customer may not be eligible for exchange.

Shipping Costs: The customer is responsible for any shipping costs incurred during the exchange process. However, if the exchange is due to an error on our part or a defective item, we will cover the shipping costs.

Processing Time: Once we receive the returned item, we will inspect it to ensure it meets the exchange criteria mentioned above. The processing time for exchanges or store credit may vary, but we strive to process them as quickly as possible.

Please note that this policy is subject to change without prior notice. We recommend reviewing our website or contacting our customer service team for the most up-to-date information.

If you have any further questions or need assistance with an exchange or return, please don't hesitate to reach out to our customer service team. We are here to help!

Thank you for shopping at SAZZ. We appreciate your time and effort.